NuvoH2O ("NuvoH2O") provides a limited warranty to the original purchaser of its water filtration, softening, and treatment products (the "Product") under the terms set forth below.
NuvoH2O warrants that the Product, when installed, used, and maintained according to NuvoH2O’s specifications, will be free from defects in materials and workmanship for a period of five (5) years from the date of original purchase. This limited warranty is valid only for the original purchaser and is not transferable.
NuvoH2O will replace the defective part of the covered product, or if necessary, the product and include installation instructions for a licensed plumber or installer. The warranty on any replacement part shall be limited to the unexpired term of the original warranty. NuvoH2O reserves the right to inspect the defective part of the covered product, or if necessary, the product before authorizing a warranty replacement.
This limited warranty is voided and shall not apply if:
This warranty does not cover:
To make a warranty claim, the original purchaser must contact NuvoH2O’s customer service within the warranty period. Proof of purchase and evidence of the defect must be provided. NuvoH2O reserves the right to require that the defective Product be returned for inspection and verification of the defect before a remedy is provided.
This limited warranty shall be governed by and construed in accordance with the laws of the state where NuvoH2O is incorporated, without regard to its conflict of law principles.
If any provision of this warranty is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.
This limited warranty represents the entire agreement between NuvoH2O and the original purchaser regarding the warranty for the Product and supersedes any prior agreements, understandings, or representations relating to the warranty for the Product, whether oral or written.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by law, all other implied warranties are disclaimed or if not subject to disclaimer, limited to the term of the express warranty.
All returns must be authorized within 90 days of the purchase date and accompanied by a Return Merchandise Authorization (RMA) number issued by NuvoH2O. Please contact Customer Support with complete customer and order information to obtain an RMA. All returned merchandise must be received within 30 days from the date the return is initiated. All merchandise must be returned, freight prepaid. If unused, merchandise must be returned in its original factory packaging. All refunds will begin processing within 5 working days of the receipt of the product.
The 90-day money-back guarantee applies only to the NuvoH2O system itself. Within the 90-day money-back guarantee period, NuvoH2O is not liable to reimburse installation and deinstallation charges. Once the NuvoH2O system is installed by a NuvoH2O partner, customers will be subject to a 20% restocking fee for any returned systems.
Once the NuvoH2O system is installed by NuvoH2O Partner, Direct Connect Connections, you qualify for a separate installation warranty. This ensures your installation is completed with quality workmanship. If your system leaks or you experience related installation issues, please contact Customer Support for assistance.
If your system is installed through a third-party plumber or completed as a DIY project, NuvoH2O is not liable for any damage caused to the system. You will need to contact your third-party plumber directly for reimbursement of any damaged product.
If you choose to return your system after installation within the 90-day money-back guarantee period, NuvoH2O is not liable for any installation or deinstallation charges of any kind, for any reason and will be subject to a 20% restocking fee.
Purchases made through third-party resellers and retail partners must be returned through those partners and are subject to their return policies.
Any NuvoH2O system that is installed will be subject to a restocking fee if returned, even within the 90-day return period. Deinstallation-related fees may also apply. All 90-day money-back returns are subject to a 20% restocking fee unless otherwise stated.
If financing is used for a self-installation/ third-party plumber, and you want to return your system after installation, a 20% restocking fee will apply. If a purchase is financed but was not installed there will be a 10% restocking fee. NuvoH2O will not reimburse labor charges for any reason.
Once a NuvoH2O system has been installed with DCC under a financing agreement, the transaction is considered finalized and fulfilled. Installation/labor and financing charges are non-refundable and you will be subject to a $699.99 restocking fee. Upon financing, the 90-day money back guarantee is void.
(Through NuvoH2O using our installation partner, Direct Connect Connections)
Please note that while your system is being financed, any additional charges that may arise during installation, such as unforeseen labor, materials, or code compliance requirements, are not automatically included in your financing agreement.
If additional charges are required, you will have two options:
We recommend discussing any potential additional costs with your installer prior to the appointment. If you have questions or would like to explore financing adjustments, please contact us in advance.
Should you have any further questions or require assistance, feel free to reach out to Customer Service at 877-688-6426.
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