Orders, Shipping & Policies
How we ship your order, and where to find our warranty, returns, privacy and terms.
Shipping Policy
We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. It is not possible to specify a preferred carrier when placing your order. Most items cannot be shipped to P.O. boxes. International shipping to US protectorates, APO, FPO, and DPO is not available at this time for any shipping method. The Company reserves the right to refuse drop shipments, pick-up orders, and orders that have different shipping and billing addresses.
Standard shipping
Most orders using Standard Shipping are shipped within 4 - 7 business days from the date of purchase. Expected delivery times will vary depending on the location where the item is shipped. While we are happy to offer products to customers located in Alaska, Hawaii, and some locations outside of the United States, additional shipping charges may apply to these locations and delivery times will vary.
Our Policies
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Warranty & Returns
Our limited warranty, the 90-day money-back guarantee, restocking fees and how to start a return.
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Privacy Policy
What we collect, how we use it, how we protect your payment details, and text message updates.
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Terms and Conditions
The terms for using our website and buying from NuvoH2O.
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Contact Customer Service
Questions about an order, a return or a warranty claim? Call us at 877-688-6426.